Signing in, passwords and two-factor

Request a password reset

1. On the forgot password page, enter the email address for your account.
2. Select Send reset link.
3. Once you receive the email, follow the link to set a new password.

A reset link works once and expires. If the link no longer works, ask for a fresh one rather than using the old email again.

Change a password

1. Sign in and open Account Settings.
2. Select Password.
3. Enter your current password and your new password.

Two-factor authentication

We take codes from an authenticator app: Google Authenticator, 1Password, Authy, or any other TOTP app. Turn it on under Two-factor authentication on Account Settings:

1. Confirm your password.
2. Scan the QR code, or type the key by hand.
3. Enter one code to finish.

Once it is on, we ask for a code when you sign in, when you change or reset your password, when you change your email address, when you close your account, and to turn two-factor off again.

If you lose your authenticator

Without it you cannot sign in, and you cannot set a new password yourself. Contact us and say which email address the account uses. We will ask you a few things to confirm the account is yours.